Disclosure: I do not work for Neptune Internet. This is my honest experience as a customer.
I wrote this review around two months ago and it is currently active on Google, Trustpilot, and ProductReview. I did have issues with Trustpilot briefly removing it, but after verification it was reinstated and is back up.
The following is my review:
“Neptune has been excellent in my experience. The service has been very reliable and fast. I was one of the first customers to be upgraded to a 2 Gbps connection on FTTP, and the team kept me informed throughout the process and did their best to answer questions, even when some final details only became available at the last minute.
Customer support has been outstanding. They are quick to respond and genuinely helpful. When I had an issue with an IP range being blocked, they changed my IP without hesitation and actively worked to resolve the issue. During overseas cable outages that caused routing problems, they even provided a VPN option so customers could avoid higher latency.
They offer multiple support options, including live chat, email, and recently added phone support. I mainly use chat and email and have always had a good experience. The free static IP, ad blocking DNS, and included VPN are great extras. Their online portal works well on all devices, including phones.
The Discord community is another big plus. The team is friendly, approachable, and happy to engage with customers. I did experience a short outage a couple of months ago due to a hardware issue, but it was resolved in under an hour.
The only improvement I would like to see is clearer updates communication around NBN outages, which they have said they are working on. Overall, Neptune has been fantastic and I would happily recommend them to anyone looking for a reliable and well supported internet provider.”
If you’d like to sign up, Contact me via [email protected] for a referral code. we both get $25 credit. I have received permission from Neptune’s support team to share this code on my website.